Hi Friend,

Everyone experiences conflict and anger. But Because of lifelong beliefs that these human emotions are "bad" and to be avoided at all costs, few of us know how to handle them well – or productively.

Learning how to turn them into positive, constructive opportunities is vital to your personal and professional success, as well as your overall well-being, says popular author and lecturer Denis Waitley

Finding ways to harness the inevitable conflicts in your daily life – and put them to positive use – is the focus of the Classic Nightingale-Conant audio program, How to Handle Conflict and Manage Anger.

Developed in co-operation with the National Seminars Group, this enlightening program takes an in-depth look at what Denis calls "the two most important issues in human relations" – how to understand one another and how to deal effectively with misunderstandings. Because when you gain that understanding – and can harness it in working with others – your personal effectiveness increases dramatically.

Denis says:

“In my experience, I've never encountered a conflict that wasn't more
a perceptual problem than anything else,”

“Conflict rarely arises from what's happening,
but rather from what people think is happening.”

“Perceptual conflicts lead to faulty judgments, lack of communication and fight-or-flight responses based more on anger and fear than on the facts involved.”

“Another way of stating the root causes of conflict and anger is this: It's not what I think that counts. It's not what your think that counts. It's what I think you think and what you think I think that really matters.”

Denis begins by discounting the popular misconception that conflict is always a negative. It's an ongoing part of our daily lives that often presents opportunities to develop new skills, improve our understanding of ourselves and others, and grow toward our full potential. And when you follow the system offered in this program, you'll find that taking advantage of these opportunities will become a productive habit.

Denis identifies the leading source of conflict as change, a factor we face every day and at a rapidly increasing rate. We're all impacted by both positive and negative changes. And even if the change is something we welcome, it can still cause conflict.

“Conflict is an opportunity to develop new skills,
improve and grow toward our full potential.”

“Whenever we sense a 'danger' caused by change,” says Denis, “we respond with an emotion. If that emotion is directed inward, we experience fear. If it's directed outward, we experience anger.”

If we all lived in a comfort zone, we'd have no conflict. But without the conflict – and the solutions, accommodations and compromises – caused by change, we'd also have less creativity, growth and progress, both in our personal lives and in the world.”

How to Handle Conflict and Manage Anger teaches you the skills you need to handle or defuse emotionally charged situations – at home, on the job or anywhere else they occur. And knowing how to act and react positively in times of conflict will put you in control and make you more successful.

In How to Handle Conflict and Manage Anger, you will learn:

• Four steps for keeping your cool
• Five conflict-escalating works to avoid, as well as four essential speaking skills you can count on in times of conflict
• Five myths about anger and conflict – and the real truth about them
• A model for determining who "owns" a problem
• What your conflict-management style is and how to make the most of it
• The six characteristics and three stages of conflict
• Four keys to richer relationships
• The ACES system for effective conflict negotiation

Conflict and anger are unavoidable in daily life. And the more successful you get, the more conflict you're likely to encounter.

How to Handle Conflict and Manage Anger will set you free from the "negatives" commonly associated with these integral parts of life as well as let you cut the cords of fear and self-doubt that can hold you back and get you moving more smoothly toward your goals.

Sincerely,

Vic Conant,
Chairman of the Board, Nightingale-Conant